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Privacy policy


This Privacy Policy details the privacy practices of Kiana Change Support. Your privacy is of the utmost importance to us and we acknowledge your trust in providing us with your personal information. We respect your trust in us, to use, store and share your personal information.  In this Privacy Policy we explain how we collect personal information about you, how we use it and how you can communicate with us, regarding the use of your data.

This privacy policy is authored in accordance with the EU General Data Protection Regulation (EU 2016/679 and all personal information we collect about you will be processed in accordance with this legislation. The policy relates solely to personal information which is collected through our website.

Who are we?

Kiana Change Support, Identification number: UID is CHE-339.298.881 was founded in 2018 by Angela Kienle, a qualified systemic business coach, mediator and HR expert. We are based in Basel-Country in Switzerland and we provide services encompassing personnel consulting and support, coaching, training, mediation, team development, conflict management and change management. Our client base is varied ranging from private individuals, small to medium sized businesses or multinational corporations

In accordance with EU GDPR legislation, Kiana Change Support is identified as a Data Controller and Data Processor and we take responsibility for the processing of your personal information.

How we collect personal information about you

When you browse our website we may ask for personal information such as your name, email address. We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, i.e.,.ch, your browser type the country where your internet service provider is located, the pages of  our site that were viewed during your visit and search terms that you used.  This information is only used for our own research and to improve our service to you.

Our website uses “Cookie” technology.  A cookie is a little piece of text that the server places on your device when you visit our website.  They help us make the site work better for you.

How we use your personal information

In accordance with EU GDPR legislation we are obligated to identify our legal basis to collect and further process your personal data. Kiana Change Support rely on one or more of the following legal bases, Consent, Contractual necessity, Legal Obligation, Legitimate Interests, Public Interest, Vital Interests.  We detail below examples of our processing activities, however, please be aware this is not an exhaustive list of how your personal information might be processed.

Lawful basis

Contractual Necessity

Reason to process

  • To register you as a client
  • To provide you with our services
  • To respond to enquiries and emails
  • To keep you informed of future events

Category of data

  • Name
  • address
  • email address
  • phone
  • contact detail

Lawful basis

Contractual Necessity and our Legitimate Interests

Reason to process

  • To issue invoices
  • To use data analytics to improve our website, products, services, to manage client relationships

Category of data

  • Name
  • address
  • email address
  • phone
  • contact detail

We take your privacy extremely seriously and we will only use your personal information to provide our services to you and to fulfil our contractual obligations.  Where we have received your consent, we will keep you informed about promotional offers, our services and inform you about events that we consider may be of interest to you. To meet our legal and regulatory obligations it will also be necessary for us process your personal information.

Source of Collection

You provide us with your personal information when you visit our website. When you send us an email or an enquiry we will collect your personal information including, your name, address, email address, and occasionally financial details.

Sharing of Personal information

To enable us to provide our services in a professional and efficient manner it will on occasions, be necessary for us to engage the services of our Business Affiliates. Prior to engaging the services of our Stakeholders, we will ensure that they, like Kiana Change Support have implemented all appropriate safeguards to ensure the protection of your personal information.
It will also be necessary for us to share your personal information where we identify a legal obligation to do so. If we are requested by a regulatory body to share your personal information, we will respond to this request accordingly.

How long we keep your information

We will only hold your personal information for as long as is necessary to enable us to provide the products and services to you. We will also retain your personal information to meet out legal and regulatory obligations.

How we keep your information safe

At Kiana Change Support we are committed to the protection and security of your personal information. We use a variety of security technologies and procedures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored, or otherwise processed. In addition, we limit access to your persona data by any of our employees to those who have a business need. We implement stringent staff access rights in all of our processes and all employees are the subject of confidentiality clauses.

As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of our data base or can we guarantee that information that you provide will not be intercepted while being transmitted to us over the internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and procedures and review systems, and we will implement additional security features as new technologies become available.

Do we use Cookies?

Yes. A Cookie is an element of data that a website can send to your browser, which may then be stored on your system. You can set your browser to notify you when you receive a Cookie, giving you the opportunity to decide whether to accept the Cookie. We use Cookies which are necessary to maintain your login information for as long as you are using the site. You can set your browser to refuse all or some browser cookies. If you refuse Cookies please note that some parts of the website may become inaccessible or not function properly.

Links to other sites

Our site may, from time to time contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.

Transferring your personal information outside Switzerland

Your personal information can be transferred and processed in one or more other countries outside of Switzerland. We shall only transfer your data outside Switzerland to countries which provide adequate level of data protection as defined by Swiss data protection law and the EU GDPR legislation. We will also seek your consent before transferring your personal data outside Switzerland.

Your Personal Rights

You have the following rights under the EU GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data.

  • Right of Access: You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
  • Right to Rectification: You have the right to request that any inaccurate data that is held about you is corrected or if we have incomplete information you may request that we update the information such that it is complete.
  • Right to Erasure: You have the right to request us to delete personal data that we hold about you. This is sometimes known as the right to be forgotten.
  • Right to restriction of processing or to object: You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
  • Right to Data Portability: You have the right to request us to provide you, or a third party, with a copy of your personal information in a structured, commonly used machine-readable format.

If we are processing personal information based on your consent, you may withdraw that consent at any time (in writing). This does not affect the lawfulness of processing which took place prior to its withdrawal.

How you can contact us

Taking into consideration the size of our business and the nature of our processing activities we have not appointed a designated Data Protection Officer. However, should you have any questions regarding how we process your personal information, please contact our Data Privacy Manager, Angela Kienle, by emailing

Changes to this Privacy Policy

Like any business, the business functions of Kiana Change Support will change and expand over time, how we use and protect your personal information may also change. Any changes in our data processing activities will be published on our website through the revised Privacy Policy. By continuing to use our “Site” after we post any such changes, you accept and agree to the Privacy Policy as modified.